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Returns

Returns Policy

If you are unhappy with any item, we are happy to exchange or refund provided that the item is returned in their original condition within 14 days of receipt. Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.

Our returns address is: Touch, Sadlers, Vicarage Lane, Send, Surrey, GU23 7JN.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.